Customer Service Representative - State Farm Agent Team Member
Full Time • Saratoga, CA
Responsive recruiter
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Customer Service & Sales Representative
Location: Saratoga, CA
Job Type: Full-Time
Job Type: Full-Time
Drive Results. Deliver Value. Build Your Future.
Are you a relationship-builder with strong people skills and a natural drive for sales? At Shana Nelson State Farm, we’re looking for a Customer Service & Sales Representative to join our growing team.
This hybrid role blends service and sales, giving you the opportunity to deliver outstanding customer experiences while also driving growth through consultative selling. As part of a high-performing insurance agency, you’ll help clients make informed decisions, uncover their needs, and connect them with personalized solutions. With the right tools, support, and mentorship, you’ll have the chance to grow both your career and your earning potential.
What You’ll Do
- Serve as a trusted resource for new and existing clients
- Answer policy-related questions and provide accurate, timely support
- Assist with billing inquiries, policy changes, and claims follow-ups
- Identify opportunities to cross-sell and upsell additional coverage options
- Maintain detailed records of client interactions and follow-ups
- Work collaboratively with the team to achieve agency goals and drive results
What We’re Looking For
- Strong communication skills and a confident, approachable demeanor
- A sales-driven mindset with the desire to exceed goals
- Detail-oriented and able to balance multiple priorities effectively
- Previous customer service, retail, or sales experience preferred
- Willingness to obtain Property & Casualty and Life & Health licenses (support provided!)
Why You’ll Love It Here
- Competitive base pay plus commission and performance bonuses
- Paid training and full licensing support
- Clear career path with opportunities for advancement
- A supportive, people-first team culture
- Regular business hours for better work-life balance
If you’re ready to turn your people skills into a rewarding career with real growth potential, apply today and join a winning team at Shana Nelson State Farm.
Apply now to start building your future in the insurance industry!
Compensación: $65,000.00 - $85,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Cupertino, CA and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none